Here is the updated refund policy tailored specifically for Discount Medicine.

Note: Because pharmaceutical regulations are strict, you should still have this reviewed by legal counsel (and ensure compliance with the Central Drugs Standard Control Organisation if operating in India) to guarantee it meets all local pharmacy laws.

Return and Refund Policy

At Discount Medicine, your health and safety are our top priorities. Because we deal in pharmaceutical products, our return and refund policies are strictly governed by health regulations to ensure that every medication we dispense is safe, untampered, and effective.

Items Ineligible for Return

Due to health and safety regulations, we cannot accept returns or issue refunds for the following items if you simply change your mind or order the incorrect item:

• Prescription Medications: Once a prescription has been dispensed and has left our facility, it cannot be returned under any circumstances.

• Temperature-Controlled Medicines: Any product requiring refrigeration (e.g., insulin, certain injectables, or eye drops).

• Opened Over-the-Counter (OTC) Products: Any non-prescription medication, supplement, or medical device where the safety seal has been broken or the packaging has been altered.

When We Issue Refunds or Replacements

We stand by the accuracy and quality of our service. You are fully eligible for a replacement or a full refund if the error occurred on our end. Discount Medicine will issue a refund or send a replacement if:

• Wrong Item Received: You received a medication or product different from what you ordered or what was prescribed.

• Damaged in Transit: Your medication arrived physically damaged, leaked, or with a broken safety seal.

• Expired Medication: You received a product that was past its expiration date upon delivery.

• Incorrect Dosage: The medication delivered does not match the dosage strength specified in your prescription.

How to Request a Refund or Replacement

If your order meets any of the eligible criteria above, please follow these steps within [Insert Timeframe, e.g., 7 days] of receiving your order:

1. Contact Support: Email us at [Your Email Address] or call us at [Your Phone Number].

2. Provide Documentation: Include your order number, the name of the affected product, and clear photographs of the item (specifically showing the damage, the wrong item, or the expiration date).

3. Do Not Discard: Please hold onto the medication until our team has resolved the issue. We may provide a prepaid shipping label to return the defective or incorrect item to our facility for safe disposal.

Refund Processing Timeline

Once the Discount Medicine pharmacy team reviews your claim and approves the refund:

• Replacements: A replacement order will be dispatched within [e.g., 24-48 hours] at no additional shipping cost to you.

• Refunds: Approved refunds will be credited back to your original payment method. Please allow [e.g., 5-7 business days] for the funds to appear in your account, depending on your bank or credit card issuer.

Order Cancellations

You may cancel your order for a full refund only before the order has been processed by our pharmacy team. Once a prescription has been filled or the order has been shipped by Discount Medicine, it can no longer be canceled.